Every enquiry answered in seconds.
No voicemail at 9pm. A real conversation, and a viewing in the diary.
AI agents for care homes
Every enquiry answered in seconds. Day or night.
On the phone, in chat, by email and on social, from your own fees, care types, rooms and policies.
Enter your home's website address and hear HealthCentre answer live, built around your own fees, care types and rooms.
- Evenings and weekends covered
- Every enquiry logged and followed up
- Never gives clinical advice
The solution
One agent on every channel, wired into your home.
Every way a family reaches you gets answered by the same agent, working from your fees, your care types and your live room availability. Underneath it sits one dashboard over every enquiry, so you can see what converts and what is being missed.
Your website books the viewing.
Answers the fees and care-type questions while the family is still deciding.
The inbox, cleared by morning.
Discharge referrals, brochure requests and forms, read by intent and answered.
Facebook messages, never missed.
The message that lands on a Sunday gets an answer on a Sunday.
Wired into your rooms and records.
Reads live bed availability and your care system, so every answer is real, not a script.
Every enquiry, every home, one screen.
See what converts, by home and by source, without anyone keeping a spreadsheet.
Sample call
Hear it take a placement enquiry, end to end.
A daughter rings about a room for her dad. The agent takes her details, hears what he needs, checks the room availability, and puts a viewing in the diary before she rings the next home on her list.
Caller I'm looking into a room for my dad. I don't really know where to start.
Agent That's alright, most people don't. Can I start with your name and a contact number?
Agent We have a ground-floor room from the 3rd. I can hold a viewing before it goes.
Hear it happen · sample call
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A sample call, showing how the agent handles a placement enquiry. A demonstration, not a recording of a real family.
How it works
From first call to going live.
No coding, no drawn-out setup. Most homes go live in two to six weeks.
01
An initial chat
A relaxed call about your enquiries, your families, and the systems it plugs into.
02
We tailor HealthCentre
Trained on your documents, shaped to your home's voice across voice, email, chat, and social.
03
Switch it on
HealthCentre handles real conversations on every channel from day one, with you in control.
04
Refine as you grow
We watch the analytics and call logs, and fine-tune as you go.
The knowledge base
One brain, loaded with how your home runs.
Every channel answers from the same place: your fees, funding routes, care types, rooms and policies. It answers from source, so a family hears the same figure on the phone, in chat and by email.
Loaded with your home
Knowledge Base
Fees · Funding · Care types · Rooms · Policies
ChannelVoice
ChannelEmail
ChannelChat
ChannelSocial
Phase 01 · Finding you
The first 48 hours after an enquiry, where the placement is won or lost.
Starting point
Admission enquiries
Takes the family's details, hears what the resident needs, and books them in.
Viewings & tours
Offers the slots your manager can actually make, then confirms and reminds.
Fees & funding
Explains your weekly fees and funding routes in plain terms, from your own rate card.
Phase 02 · Moving in
Through the day, the phone stops pulling carers off the floor.
Starting point
Family updates
Recognises the relative, gives the everyday update, and passes anything medical to a nurse.
Recruitment enquiries
Answers the carer asking about a vacancy, and books the interview before they drift.
Phase 03 · Peace of mind
Afterwards, the record of every conversation is there when you need it.
Starting point
Reviews & reputation
Asks settled families for a review, and flags an unhappy one to the manager fast.
Records & evidence
Logs every call and message, so the trail is there for an inspection or a complaint.
Four channels
The same brain, everywhere families reach you.
One agent, one set of answers, across every call, email, chat, and message.
Channel 01
Start here
Voice
Answers the enquiry call while the manager is on the floor: takes the details, books the viewing.
Channel 02
Handles hospital discharge referrals, brochure requests and forms without the inbox pile-up.
Channel 03
Chat
Answers the family comparing three homes at midnight, and books the viewing there and then.
Channel 04
Social
Catches the Facebook message and the new review before either becomes a missed placement.
Why it holds up
What it will not do on its own.
Care is no place for a confident guess. The agent knows where its job ends: it answers what your own documents say, and it hands anything clinical or distressed to a named person, every time.
Grounded in your documents
Fees, care types, rooms and policies, answered from your own paperwork. Never invented.
Never clinical, never a placement decision
Medication, symptoms and health questions go to a named nurse or manager, and are logged on the record.
When it is unsure, it says so
It does not guess. It takes a message, passes it to the right person, and tells the caller who will ring back.
You stay in control, with the trail
You set what it answers and books. Every call and message is logged, so the evidence is there.
How it compares
Why not a chatbot, or an answering service?
Most homes have tried one of three things: a chat widget, an answering service, or letting it ring out. Here is what each one actually does when a family calls at 9pm.
| What happens when | HealthCentre.Ai | A website chatbot | An answering service | Voicemail |
|---|---|---|---|---|
| A family rings at 9pm | Answered, details taken, viewing booked | Not a phone channel | Answered, a message taken | Rings out |
| They ask what a nursing bed costs | Your real weekly fees and funding routes | A scripted answer, if someone wrote it | Cannot say, promises a call back | No answer |
| They ask if you have a room free | Checks availability, holds a viewing | No sight of your rooms | No sight of your rooms | No answer |
| A relative asks about medication | Will not advise, passes to a named nurse | May guess from generic text | Takes a message | No answer |
| Every channel, not just one | Voice, email, chat and social, one brain | The website only | Phone only | Phone only |
| What you can see afterwards | Every enquiry, source and outcome, logged | Chat transcripts | A pile of messages | Nothing |
We are comparing approaches, not naming firms. An answering service and a good chat widget both have their place. The difference is whether the thing that answers knows your fees, your rooms and your rules, and can act on them.
Start
Stop losing the enquiry you already paid for.
Let's have a chat. Bring whatever leaks the most, the evening calls, the inbox, or the families chasing updates, and we'll start where an agent earns its place.
Enter your home's website address and hear HealthCentre answer live, built around your own fees, care types and rooms.