Use Case · Knowledge Base
Your fees and policies, answered by source.
One place for how your home actually runs, so a family hears the same answer on the phone, in chat and by email.
The problem
The answer depends on who picks up.
The fee schedule is in a spreadsheet, the visiting policy is on the noticeboard, and the rest is in the manager's head. Three people give a family three different answers.
The same question, three answers
- Reception "I think it is around £1,300, let me check"
- Carer "I would not like to say, sorry"
- Manager Correct answer, two days later
- Nowhere No record of what the family was told
Asked on the phone · answered from source
What does the nursing fee actually cover, and what is extra?
The weekly nursing fee covers the room, all meals and drinks, personal care, laundry and the activities programme. Hairdressing, chiropody and the newspaper round are charged separately. Fees are reviewed each April.
Source · Willowbrook Fee Schedule 2026, p.2 · Terms of Residence, cl. 4
How HealthCentre handles it
One brain, and it shows its working.
Your fee schedule, terms of residence, care-type descriptions, visiting policy and inspection report go in once. Every channel answers from them, and every answer names the document it came from. If the answer is not in there, it says so and takes a message rather than inventing one.
That record cuts both ways. Because every call and message is logged against the source it was answered from, you have a searchable trail of what was said to whom and when, which is exactly what an inspection or a complaint asks you to produce.
Get started
One set of answers, everywhere.
Build an agent on your own home and ask it something only your documents would know, or have a chat with us about what should go in.