Use Case · Voice & Chat

Every placement enquiry answered, and booked.

The call you paid to generate gets picked up, understood, and turned into a viewing in the diary.

Your home, live Get Started

A woman in her fifties sits at her kitchen table on the phone, a laptop open on care-home listings, enquiring about a room for her father.

The problem

The enquiry you paid for rings out.

Directory listings and adverts bring the call. Then the manager is on the floor, reception is with a visitor, and the family works down their list to the next home.

Today · 16:42

Missed Placement enquiry · residential, self-funded
Missed Placement enquiry · nursing bed, discharge Thursday
Voicemail No callback logged
Rang off Called the home down the road

How HealthCentre handles it

It takes the details, checks the room, books the viewing.

The agent asks what the resident actually needs, takes the name and number before it does anything else, checks room availability against your system, and holds a viewing with your manager. You wake up to a booked tour, not a missed call.

Hear it happen · sample call

0:00 / 0:00

HealthCentre.Ai × Caller

HealthCentre.AiGood afternoon, Willowbrook House, this is the enquiry line. How can I help?

CallerHi, yes, I'm looking into a room for my dad. I don't really know where to start, to be honest.

HealthCentre.AiThat's alright, most people don't. I can take a few details and get you booked in for a look round. Can I start with your name and a contact number?

CallerIt's Sarah Whitfield, and my mobile is 07700 900 118.

HealthCentre.AiThank you Sarah. And the care is for your dad. Can I ask his name, and roughly what he needs day to day?

CallerIt's Brian, he's 84. He's had a diagnosis of early dementia, and he's had two falls at home now, so we can't really leave him on his own.

HealthCentre.AiI understand, thank you for telling me. That would sit with our residential dementia care rather than nursing. Do you have a sense of when you'd need the room, and whether he'd be funding it himself or through the local authority?

CallerFairly soon, within the month if we can. And he'd be paying himself, he's got the house.

HealthCentre.AiThat's helpful. Let me check what we have coming up. Bear with me one moment while I bring up the room availability.

HealthCentre.AiThank you for waiting, Sarah. We have one ground-floor room in our dementia household available from the 3rd, and a second room freeing up later that month. I can hold a viewing for you before either goes. We have Saturday at 11, or Tuesday afternoon at 2.

CallerSaturday would be brilliant, my brother can come too.

HealthCentre.AiSaturday at 11 it is. I've put you and your brother down with the manager, Denise, and I'll send the fee breakdown and our latest inspection report to you now.

A sample call, showing how the agent handles this job. A demonstration, not a recording of a real family.

Get started

Stop losing the enquiry you already paid for.

Build an agent on your own home and hear it take a placement enquiry, or have a chat with us about the line that costs you the most.

Your home, live Get Started