Use Case · Voice & Chat
Families kept in the loop. Carers kept on the floor.
It recognises the relative, gives the everyday update from the care record, and hands anything medical to a nurse.
The problem
Every call pulls a carer off the floor.
Relatives ring to ask how mum slept. The call goes to whoever is nearest, which is a carer mid-round. The answer depends on who picks up, and nothing gets written down.
Wednesday · the desk phone
- Interrupted Carer mid medication round
- Inconsistent Two relatives, two different answers
- Unlogged No record of what was said, or to whom
- Escalated late Medication question sat until the afternoon
How HealthCentre handles it
It knows who is calling, and where its job ends.
The number on file identifies the relative, so it does not ask them to explain themselves. It gives the everyday update from the care record: slept, ate, joined the music session. Anything about medication or health, it refuses to guess and passes to the nurse on shift, logging it either way.
A sample call, showing how the agent handles this job. A demonstration, not a recording of a real family.
Get started
Give families a straight answer, every time.
Build an agent on your own home and hear it handle a relative's call, or have a chat with us about the calls that interrupt your floor.