Use Case · Email
The inbox, read by intent.
Referrals, enquiries, forms and noise. The agent sorts them, drafts the reply, and leaves the send button to you.
The problem
The referral sits behind a laundry invoice.
The inbox opens on ninety unread. The hospital discharge referral and the self-funder asking for a brochure are somewhere in there, underneath the suppliers and the rota queries.
Inbox · 94 unread
- Buried Discharge referral · nursing, Thursday
- Buried Family enquiry · fees and availability
- Mixed in 30+ supplier and rota emails
- Missed Brochure request · 3 days old
Drafted reply · awaiting your send
Re: Nursing bed, discharge Thursday 16th
Thank you for the referral for Mrs E. Brennan.
We have a nursing bed available from Wednesday 15th, so the discharge date works. Our weekly nursing fee and what it covers are attached, along with our latest inspection report.
Our clinical lead, Ruth Adeyemi, will call Ward 12 tomorrow morning to arrange the pre-admission assessment.
Drafted by HealthCentre · availability and fees from the knowledge base · 0.8 s
How HealthCentre handles it
Read by intent, drafted from your own documents.
The agent reads each message for what it is. A discharge referral gets availability and the assessment step. A family asking for a brochure gets the fees and the report. A supplier invoice goes to finance. Replies are drafted from your knowledge base and wait for your send, so nothing goes out that you have not seen.
Every message is logged against the enquiry, so on Monday morning you can see what came in, what was answered, and what is still waiting on a person.
Get started
Clear the inbox before the morning handover.
Build an agent on your own home and watch it triage a real inbox, or have a chat with us about what is piling up.