Use Case · Social
The message that arrives on a Sunday.
Families message the page long before they ring the office. Someone should be there when they do.
The problem
The page is watched on Monday.
Enquiries arrive as messages now, usually in the evening. They sit unread next to a new review nobody has answered, and by the time the office opens the family has moved on.
Facebook · Monday, 09:05
- Unread Enquiry · dementia care, sent Saturday
- Unread Enquiry · asking about visiting
- Unanswered New review · 3 stars, no reply
- Cold Two days since the message landed
Facebook · Sunday, 21:12
Answered in 40 seconds · viewing booked · logged as an enquiry
How HealthCentre handles it
The Sunday message gets a Sunday answer.
The agent watches your Facebook and Instagram messages, answers the fees and care-type questions from the same knowledge base as the phone, and books the viewing there and then. A new review gets a warm reply, and an unhappy one is flagged to the manager rather than answered.
Every message lands in the same enquiry log as the calls and the emails, so a family that messaged on Sunday is not asked to explain themselves again on Monday.
Get started
Answer the family while they are still looking.
Build an agent on your own home and see it answer a weekend message, or have a chat with us about the enquiries arriving on social.